FAQ

PC doesn’t start.

Step 1 - Check if all cables are connected.
Step 2 - Check if the display is on.
Step 3 - Ask your colleagues if they have the same issue.
Step 4 - Test your power socket.
Step 5 - Check if USB Sticks are connected
Step 6 - Contact ION Pro support

Outlook search doesn’t work properly.

Step 1 - Restart Outlook.
Step 2 - Reboot your computer.
Step 3 - Contact ION Pro support.

Computer is unusually slow.

Step 1 - Reboot your computer.
Step 2 - Ask your colleagues if they have the same issue.
Step 3 - Contact ION Pro support.

Keyboard layout is wrong.

Step 1 - Check your language settings.
Step 2 - Contact ION Pro support

 

LuxTrust / Multiline doesn’t work.

Step 1 - Check if middleware is running.
Step 2 - Check if card reader/stick is properly connected.
Step 3 - Remove and re-insert card/stick.
Step 4 - Restart your internet browser.
Step 5 - Reboot your computer.
Step 6 - Contact ION Pro support.

Network drives are not available when outside the office.

Step 1 - Check your Internet connection.
Step 2 - Check if your VPN connection is on.
Step 3 - Reboot your computer.
Step 4 - Connect your VPN.
Step 5 - Contact ION Pro support.

Cannot print.

Step 1 - Check printer display for errors.
Step 2 - Cancel print jobs.
Step 3 - Reboot your computer.
Step 4 - Ask your colleagues if they have the same issue.
Step 5 - Contact ION Pro support.

Wired Network is unusually slow.

Step 1 - Check if network cable is connected.
Step 2 - Disable your WLAN connection.
Step 3 - Reboot your computer.
Step 4 - Ask your colleagues if they have the same issue.
Step 5 - Contact ION Pro support.

 

Sent email returns with an error.

Step 1 - Check validity of the recipient address.
Step 2 - Ask your colleagues if they have the same issue.
Step 3 - Contact ION Pro support

Internet doesn’t work.

Step 1 - Check your WLAN connection.
Step 2 - Check your LAN Cable.
Step 3 - Reboot your computer.
Step 4 - Ask your colleagues if they have the same issue.
Step 5 - Contact ION Pro support